In order to receive discounted pricing, orders must contain a minimum of 10 pieces per brand. Orders for under 10 pieces are subject to a $75 setup fee. We also request a minimum quantity of 4 pieces per color within a style, but exceptions can apply for companion styles (ie. matching men’s and women’s items of the same brand). We reserve the right to reject any orders not meeting these requirements. Some items or brands may be subject to different minimums.
Orders typically take 2-4 weeks from order placement to shipment. All items on your order will ship together once completed. Once you place your order, a CustomGear team member can provide you with an estimated ship date for your order. It’s our goal to ship all orders as quickly as possible, and rush requests may be accommodated.
We want you to be completely satisfied with your order from CustomGear. You may cancel your order entirely at any time before we submit the item for production. We will not be able to accept cancellations for any items once they have been decorated with your logo.
If you need to change your order for any reason, contact the CustomGear team as soon as possible to coordinate the details. Charges may apply to changes in quantities, logos, or shipping.
We encourage you to order samples to experience the quality, trims, fabric, fit, and feel of the items on our site. Contact the CustomGear team to place a sample order. Note that sample policies will vary for each item, and certain samples may not be available or may be a final sale.
Check out our Last Call category for incredible deals that let you put your logo on premium brands for less. Last Call items may be past season, overstocks, or just incredible deals that we want to share with you! Last Call Items have limited availability, and we can’t guarantee inventory will be available. Sizes and colors are limited to those displayed on our site. We may modify pricing or remove any item at any time.
CustomGear offers discounts up to 40% off retail prices! See each item’s page for current discounts. Price breaks are based on the quantity ordered per brand.
Your first logo is free on all orders! For embroidered logos, this covers up to 10,000 stitches of embroidery and 12 colors. For printed items, up to two colors are included. Logos beyond these parameters may be subject to additional charges.
A second logo on your order is subject to a $50 setup fee and $5 per piece run charge.
Pricing is subject to change without notice.
We accept all major credit cards, which must be entered during checkout. When your order is placed, the credit card is authorized and you may see a hold on these funds in your account. This is not a charge. Your credit card is not charged until the order ships. Please be sure to enter the correct billing address associated with your credit card during checkout.
We also accept Purchase Orders from select organizations with established credit terms. Please contact CustomGear for more information.
You must have written permission to sell any Patagonia or Yeti gear, decorated or undecorated, directly to consumers. This gear may not be sold in gift shops, at events, etc. Please contact CustomGear for more information.
We charge sales tax in the following states: CA, CT, IL, MA, MI, NJ, NY, OH, PA, RI, VT, VA. The exact sales tax rate for your order will be based on the ship-to zip code. If your organization is exempt from paying sales tax, please send a copy of the Sales Tax Exemption form to email@example.com. Sales tax will be displayed on this website regardless of exemption status; we will remove this on qualifying orders after the order is submitted.
Your logo can be added to your order right from our website. Upload your logo under My Account > Manage Logo. Then, when adding items to your cart, you will select the logo and logo location. Logos must be formatted as JPG, GIF, TIF, PNG, or BMP files to use this feature.
If you do not want to add your logo online, or are unable to upload the file, please email the logo to firstname.lastname@example.org and reference your order number.
All customers will receive an email containing a photo proof of their logo, free of charge.
By uploading your logo, you are attesting that you have permission to use it. We reserve the right to reject any logo for reproduction. All logos intended for placement on Patagonia items are subject to approval by Patagonia. All orders, including sample orders, must be submitted with a PDF logo for approval.
A second logo can be added to your items if desired. When applying logos to your garments, please select "Add Another Logo." A setup fee of $50 will be charged for the second logo in addition a $5 per piece run charge.
All items ordered must be decorated. We cannot sell blank products.
We offer various decoration methods that ensure you’re satisfied with the decoration of your gear.
For most apparel items, hats, and bags, we’ll decorate using embroidery. Embroidery is precise, professional, and long-lasting, making it an attractive decoration method for your logo. We’ll accept any file type for embroidery artwork, but prefer the highest resolution possible. We’ll also accept .DST files appropriately sized for your order. Embroidered logos include up to 12 colors at the same price.
For some items such as t-shirts, we’ll apply your logo using either traditional screenprinting or heat transfers. Both methods allow your logo to be displayed creatively and in full color. We’ll select the appropriate method for your items based on your artwork. For these methods, we’ll need vector-based artwork (typically saved as .eps, .ai, or .pdf files). Our standard pricing includes one location and up to 2-color artwork. We’ll provide a quote for anything beyond those parameters.
CustomGear offers free ground shipping to the contiguous US on all orders! Expedited shipping is available for an additional charge. Contact the CustomGear team to upgrade your shipping method. Keep in mind that the time in transit is after the 2-4 week production time.
We do not accept returns on items that have been decorated, except in cases of damaged or incorrect product. Once you receive your order, please check it for accuracy and quality as soon as possible. If there are any issues with your order, please contact us within 10 days of receipt.
Approved sample orders can be returned within 60 days of receipt. All samples must have original tags attached and be in resellable condition.
If you are unable to find an answer on this page, or have a question on your order, please contact the CustomGear team. A sales rep will respond within 1 business day. Our business hours are 9am-5pm EST, Monday through Friday.
Select the Live Chat box in the lower right of any page to chat with an agent. If an agent isn’t available, leave a message and we’ll answer as soon as we can.
Who is ParsonsKellogg?
ParsonsKellogg is a top promotional products distributor, providing exclusive access to promotional apparel and accessories from premium brands at prices our competitors can’t match. Read our story here!
Looking for items not on this site?
ParsonsKellogg offers thousands of products from thousands of brands - including both premium apparel as well as day-to-day promotional items like drinkware, pens, tech items, and more. If you’re looking for something that’s not found on our site, please contact our team and we’d be glad to help!